tokenised
Fernwick staff
the bar
[below the bar]
one tier down
[fixed]
Trigger
Every night, once the day's
scores are recorded
Linked to chrismdp/counting-house-ongoing#scores
Data
Every contact's scores, by
intent and contact reason
Linked to chrismdp/counting-house-promotion#policy_table
Data
The policy table: each intent's
model, tier, SOP, tools and
approvers
Code · check
Compare each intent's last
seven days of scores with the
bar in its policy row
Code · do
Drop the intent one tier, and
record the scores that tripped
it
Code · do
Post the demotion for QA and
data science
Surface
Demotions: the intent, its old
and new tier, and the scores
behind it
Person · do
QA and data science find the
cause, fix it, and put the intent
up for promotion again
Starts chrismdp/counting-house-promotion#put_up
Outside action
Put the intent up for
promotion
Ask
Flow only
+
−
Fit
Fernwick Air: demoting a model when its scores fall
· awml.io