tokenised
Fernwick staff
ops
Fernwick staff
their reason
contacts by reason
Trigger
Each Monday, once the top
contact reasons are out
Linked to chrismdp/counting-house-ongoing#histogram
Surface
The top contact reasons, each
with its business owner
Person · do
Each business owner fixes the
cause of their contact reason,
and logs the fix
Data
The fix log: each fix, its
contact reason and the date it
shipped
Linked to chrismdp/counting-house-ongoing#scores
Data
Every contact's scores, by
intent and contact reason
Code · check
For each logged fix, compare
its reason's contacts before
and after the fix shipped
Surface
Fixes that worked, and fixes
that did not, beside next
week's chart
Flow only
+
−
Fit
Fernwick Air: recording each fix against its contact reason
· awml.io