chrismdp / counting-house-rung-1-offFernwick Air: rebook after a missed connection, tier offPublic · Version 1 of 1ForkWho may see each partWhere each part runsYAMLChecksNo mistakesopsFernwick staffthe messageTrigger · untrustedA customer writes in: rebookme after a missed connectionConnection · untrustedFernwick's contact centre:email and chatConnectionFernwick's booking system,livePerson · doA rep rebooks the passenger,if eligibleOutside actionRebook the passengerAskPerson · doThe rep replies to thecustomerOutside actionReply to the customerAskFlow only+−Fit