awml / support-ticketsA support ticket, triaged and answeredPublic · Version 1 of 1ForkWho may see each partWhere each part runsYAMLChecksNo mistakessupportsupport agentsproductproduct managers, designersthe week's ticketsstanding rule: weekly,anonymised · adds productmanagers and designersTriggerA new ticketAI · sortSort by product and urgencyCode · sortRoute it to the product'squeueTriggerMondays 09:00AI · learnSum up the week's trends,naming no customerDataThe product team's trendsDataHelp centre notesAI · draftDraft a reply from the helpcentre notesPerson · doEdit the reply and send itOutside actionSend the replyAskFlow only+−Fit