chrismdp / counting-house-ongoing

Fernwick Air: scoring every contact, and the contact-reasons histogram

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tokenisedFernwick staffopsFernwick staffthe scoresTriggerEvery night 02:00Linked to chrismdp/counting-house-live#closedData · untrustedClosed cases, tokenised: whatwas asked, what the clerkanswered, what was sent anddoneLinked to chrismdp/counting-house-judge-test#judge_trustDataThe intents the judge istrusted onAI · checkThe judge scores each closedcase by its intent's rubric andnames its contact reasonCode · doRecord the scoresUsed by chrismdp/counting-house-demotion, chrismdp/counting-house-fix-log and chrismdp/counting-house-promotionDataEvery contact's scores, byintent and contact reasonMissing from the design: what moves a model down a tier when its scores drop. Nothing here writes the policy table.Linked to chrismdp/counting-house-live#queueDataThe exception queue: eachrefusal with its reason codeand booking referenceCode · reflectOn Mondays, count the week'scontacts by reason, with theexception queue's reasoncodesUsed by chrismdp/counting-house-fix-logSurfaceThe top contact reasons, eachwith its business ownerMissing from the design: any record of whether a business owner fixed their reason, so the loop closes only in the weekly meeting.