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chrismdp / counting-house-rung-2-shadow

Fernwick Air: rebook after a missed connection, tier shadow

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tokenisedFernwick staffopsFernwick staffthe messagethe messagetokens only, under Fernwick'sdata rule · loosens no companyto anthropic onlythe reply sentthe rebooking madetokens only, under Fernwick'sdata rule · loosens no companyto anthropic onlythe scoreTrigger · untrustedA customer writes in: rebookme after a missed connectionConnection · untrustedFernwick's contact centre:email and chatConnectionFernwick's booking system,liveCode · bring-inPII gateway: swap names,booking references andcontact details for tokensDataThe PII vault: the real valuebehind each tokenDataThe tokenised caseDataThe intent's SOP and policyrowConnectionFlight status and seats, readonly, through the MCPgatewayAI · draftThe clerk drafts a reply and aproposed rebookingDataThe clerk's answerPerson · doA rep rebooks the passenger,if eligibleOutside actionRebook the passengerAskPerson · doThe rep replies to thecustomerOutside actionReply to the customerAskCode · bring-inPII gateway: tokenise whatwas sent and doneDataWhat was sent and done,tokenisedAI · checkOnce both are in, the judgescores the clerk's answeragainst what was sent anddone, by the intent's rubricCode · doRecord the scoreDataThe intent's scores, forpromotion